Ticker TV Insight- Interview with Mike Loder on authenticity in the workplace
Last week I was interviewed by Mike Loder on Ticker TV in what was a really interesting discussion. To listen to the interview see the link below or read the full interview transcript.
Employee Engagement: Five things you need to know
In October last year, Gallup published the 10th Employee Engagement Meta-Analysis, the world’s largest study linking business performance outcomes to measures of employee engagement. The study revealed the same results consistent with previous iterations - Teams, or business units, scoring above average (in the top 50% of the database) more than double their odds of success compared to teams scoring below average on engagement. More specifically, highly engaged teams outperformed their poorly engaged teams by 10% customer loyalty, 23% profitability, 18% productivity and a staggering 81% absenteeism. After reliably replicating this finding over a 20+ year period, there is no denying the importance, and significance of ensuring the engagement of your team/business sits at the apex of your business's strategic objectives.
Are you addicted to saying yes?
Last week while eating my breakfast, coffee in hand still letting my body wake-up for the day my daughter asked me a great question. “Where’s your dream holiday destination?” Without thinking too deeply I responded “Kakadu for a Barramundi fishing tour”.
Her eyes widened a bit and she nodded in acknowledgment. I then said, “you know where Kakadu is right?”. She gave me a slight nod….then a smile…then said “I actually don’t know”.
I asked her why she nodded if she didn’t actually know where it was. She laughed and said “I don’t know…I just did”. While innocent, it highlights how easy it is to fall into the habit of simply agreeing or saying yes to everything.
Where's your coach?
One night I got hooked into watching a Table Tennis match that was a nail biter, and they were playing to get into the quarter-finals. After an intense game, they were all tied up for the deciding set and that’s when I noticed something strange. Between sets, they are allowed to have a quick chat with their coach to talk strategy, go over the game plan, and reset their thinking. For one player, there was no discussion, nor strategy talk….he didn’t have a coach!
Is that really true?
How much of what you say is true? To even attempt to answer that question, you first need to be keenly aware of the words and phrases you are using. This is especially important if you are in a leadership role with significant influence.
How do you rate your empathy? Try being John Malkovich!
If you haven’t seen the film, ‘being John Malkovich’ is a bizarre story that provides insight into the concept of being able to inhabit somebody else’s skin, feel what they feel and move how they move. In doing so, you learn more about yourself by feeling free to express and explore who you are through the vessel of another. It beautifully conveys the power of empathy to enable deep reflection to take place about ones own thoughts, feelings and behaviour. What’s so wonderful about this film is that John Malkovich stars as John Malkovich, which to me, is the ultimate test of empathy.
The view of you: Let’s talk about perspective
Perspective-taking, in my opinion, is one of the most useful tools any of us have in our life skills toolbelt. Equally, losing perspective is one of the greatest handicaps one can suffer. Being able to shift perspective helps us re-focus in times of crisis, understand somebody else’s behaviour or point of view, see new possibilities for old problems, and learn from our mistakes. Given the ability to shift your perspective is so powerful, I reckon it’s an ability worth practising.
Leadership: The Truth of it All
Put simply, leadership is following the truth or as I like to say it’s leading with the truth. Now, before you dismiss this as a hippy woo-woo definition, keep reading. When I say ‘the truth’ I don’t mean to get into a deep philosophical debate about perception and reality. I’m simply referring to your ability to recognise what ‘feels right’ or ‘sounds right’ to you. Think of it like a musician tuning a string instrument by ear, there is a calibration that takes place through the tensioning of the strings before the note they are looking for resonates sweetly. Now, without prior experience of hearing a properly tuned instrument, you won’t know how to tune it and regardless of the music you play, it’s guaranteed to sound terrible. So how did we ever land on an agreement about what was ‘in tune’ vs ‘out of tune’? A universal truth. Regardless of whether you are a musician or not, you can differentiate between an instrument that is poorly tuned vs one that is perfectly tuned. It requires no prior knowledge of music…you just know it when you hear it.
Attention all Parents and Managers: Do You Care Enough?
The similarities of being a parent and leading a team of people in a work context are undeniable. Parents and leaders alike, often describe feeling like they are pulled from pillar to post, selflessly giving all of who they are for the betterment of their successors. They shield them from compromising situations, they protect their welfare (helicopter parents or ‘air-cover’ in the work context), they teach them valuable life lessons and they mentor them to improve (otherwise known as lecturing). Interestingly, both parents and leaders describe a similar frustration with their perceived lack of appreciation by saying things like “If only they knew how valuable these lessons are that I’m teaching them” or “I put so much effort into making sure their situation is better than what I had to deal with…they just don’t seem to get it” or “I’m done….I can’t keep making all these sacrifices and not receive any sort of thanks or recognition for everything I do”….or “ you know what…I don’t care anymore, they can do whatever they want… one day they’ll realise I’m right”.
Everybody has a plan until you get hit by a truck!
As an avid martial arts fan, I was recently reminded of the brutal simplicity of Mike Tyson’s infamous quote “Everybody has a plan until you get punched in the face”. Coupled with my recent experience, I wanted to explore the concept of managing your emotions; a skill and critical element in demonstrating emotional intelligence.
Can you state your purpose?…Or is that not practical enough for you?
To have a purpose is to have resolve, determination, and an intrinsic reason to act. It enables intention to meet action so what you do, has meaning. When someone is clear on their purpose, they have a spring in their step, an air of confidence about them that is powerful, unique and engaging. Without purpose, time can stretch so a moment morphs into a day, and a day bleeds into a week and before you know it, you are chunking time in decades or more, and while a lot has happened most of it wasn’t really intentional. It’s so easy to get caught up in the fast lane that you end up getting carried with the momentum of everybody else…so much so that you forget about purpose altogether. It’s how our brains ensure we survive, like a herd of Wildebeests running from danger, all moving in the same direction to limit their chances of being attacked. Much of society and culture is about moving with the herd to ensure survival. The problem with this? if you do happen to get isolated or marginalised, you’ll need your purpose more than ever.
Break-ups are ugly: Why losing your job and being dumped by your partner can feel the same
Right now, there a plenty of people are losing their jobs, facing uncertainty and feeling like their worth has been questioned…and let’s be honest…it has. When leaders of organisations facing challenging times have to make the tough call to let people go, they don’t do it lightly. In fact, regardless of how ruthless some people can be, terminating employment is still up there as one of the toughest conversations you’ll ever need to have with somebody. Nobody likes it, it’s never easy and the person on the receiving end is usually devastated.
How to express yourself without losing your SH!T
Following on from a conversation I had with a client recently, we discussed a uniquely human challenge that all humans face. That is, how do we honestly express ourselves without losing control to the point of yelling, screaming or engaging in a physical display or our emotions. In other words, how can you express yourself without losing your sh!t?
Do you 'Serve' or do you 'Save'?
When working in the human services - I’m talking about psychologists, Human resource professionals, counsellors, executive coaches, or social workers- there is a common thread that unifies them all in what they do; to be of service to others. While this sounds fulfilling, and it is, it’s often confused with ‘saving’ others and as you can imagine there is a huge difference.
The Fishbowl: Real life, Real people, Real cases | Adam Camerlengo
As part of my regular posts, I’m introducing a new series called ‘The Fishbowl’ that focusses on real people and how they self-reflect, prioritise, make decisions and show up in the world. It takes courage to put yourself out there and share aspects of who you are and what you believe has shaped you and your life. However, I strongly believe (and my experiences and my clients’) suggest that when you demonstrate courage and show a bit of vulnerability, it enables you to grow and expand. For anybody reading this, take the opportunity to self-reflect and potentially see yourself in their stories and learn from their own insights and courage. You never know, you too might feel compelled to share a bit more of who you are with the world….what’s the worst that could happen?