Ticker TV Insight- Interview with Mike Loder on authenticity in the workplace
Last week I was interviewed by Mike Loder on Ticker TV in what was a really interesting discussion. To listen to the interview see the link below or read the full interview transcript.
Employee Engagement: Five things you need to know
In October last year, Gallup published the 10th Employee Engagement Meta-Analysis, the world’s largest study linking business performance outcomes to measures of employee engagement. The study revealed the same results consistent with previous iterations - Teams, or business units, scoring above average (in the top 50% of the database) more than double their odds of success compared to teams scoring below average on engagement. More specifically, highly engaged teams outperformed their poorly engaged teams by 10% customer loyalty, 23% profitability, 18% productivity and a staggering 81% absenteeism. After reliably replicating this finding over a 20+ year period, there is no denying the importance, and significance of ensuring the engagement of your team/business sits at the apex of your business's strategic objectives.
What's the value of coaching? Is it really worth it?
Like any ‘new’ (relatively speaking) area of practice, executive coaching has had its fair share of scrutiny regarding the Return On Investment, the efficacy, and ultimately the value it generates. There is a growing body of evidence supporting what we already knew, effective coaching has a positive and observable impact on employee performance, engagement, wellbeing, self-regulation, goal attainment, and transformational leadership (Burt & Talati, 2017; Teebom et, at, 2014; Jones, et.al, 2016; O'Connor & Cavanagh, 2014). In other words, it works and if you’re smart, you’ll seek out coaching for yourself, your team and make it accessible to the rest of the organisation.
Who needs coaching anyway?
The obvious answer to this question is everyone. However, there is a bit more to it than that. First and foremost, the coachee is taking on the role of a learner, and as with any type of learning you need to be up for it. When I was completing my Higher School Certificate (HSC), I recall how disengaged I was in my English class, reluctantly reading ‘Macbeth’ and ‘The Crucible’ in what felt like some sort of punishment. Ironically, once I completed my final exams I had a stack of books beside my bed that included ‘The catcher in the rye’, ‘Crime and punishment’, ‘In the skin of a lion’ ‘Doors of perception’ and ‘A clockwork orange’. Clearly, my choice in books following the HSC rules out avoiding a challenging read. The only thing that shifted is my mindset. Specifically, it was that I got to choose what I wanted to learn.
What is coaching?
One of my colleagues once described coaching as "A conversation with yourself that you normally don't make time for". While I'm unsure of the source, I find it to be of the best descriptions in conveying the essence of what coaching is all about. Of course, many coaches take a more traditional 'instructional' approach to coaching which feels more like a parent barking orders at a child, or a manager telling employees what to do. While this works for some and will continue to have its place, it's not the type of coaching that I engage in.
Organisational Culture: Art or Science?
In every moment, you experience something which you can reflect upon. In that same moment, another person experiences you at that moment which they can reflect upon. Imagine that it’s as if we are all walking around like shards from a broken mirror, each reflecting our experience into another person’s reflection, we confirm our own beliefs through our behaviours and our relationships. Our bonds with others are solidified when they reinforce our behaviour and therefore demonstrate that they too share our beliefs. I’ll step out of metaphor for a moment just in case I lost you. Simply put, as individuals that turn up to work every day, what we believe shapes what we do and what we do shapes who we develop relationships with. Our relationships then reinforce our beliefs and so the cycle continues. These three elements are what forms culture or what I also call ‘the brand’. The culture or brand of your organisation is an expression of the shared beliefs, behaviours and bonds that exists within the organisation and externally with your suppliers, customers and marketplace. There is one overarching element that has a governing role when it comes to influencing culture. That is the environment or background that your organisation is nested in.
The importance of Self Expression in Leadership and Life
When I speak of expression I wouldn’t blame you for conjuring up images of you telling your boss to get stuffed, having a massive argument with your in-laws, singing at the top of your voice while driving (out of tune if it’s me!) or delivering a speech at your wedding (with the aid of a little bit of booze). Rather, expression is the most honest form of communication you will ever take part in. When somebody fully expresses themselves, regardless of the activity they are engaged in, you can feel it.
Performance Management vs Performance Investment: The devil is in your intentions
Feeling shellshocked, Paul left the meeting room feeling confused. Words that his manager had used like ‘disappointed’, ‘commitment’, ‘performance’, and ‘proactivity’ were all jumbled up in his head. The message was that Paul needed to lift his performance as his manager had been disappointed with the results; he needed to show a bit more proactivity and commitment. It was then followed up with, “we’re here to support you to be successful”. Paul knew his probation was due to finish up in exactly four weeks. Blinded by his emotions, Paul agreed to ‘lift his game’ while suppressing the noise his guts were making as they churned with fear.
It’s not at all about winning…but it’s all about winning : The paradox of life
“It’s been a rough week,” said one of the other dads standing on the sideline pre-match, thermos in hand at the ready. I gave him a wry smile followed by a confirmatory nod, acknowledging that I too was weary from the five back to back losses our boys had experienced over the preceding three days. Not only that, we’d been battling the bitter cold dished up by Canberra mornings; frost, biting wind, and a little bit of drizzle for extra misery. You see, our boys’ team was firmly lodged at the bottom of the ladder in the soccer tournament, about to play their last match against an undefeated team secured at the top of the ladder. With heavy hearts, everyone was expecting another loss.
The cliché of poor communication
If you ask someone if they are a good driver, most people will indicate that they are above average. This is also true for intelligence, leadership, and even communication. This phenomenon is known as the Dunning-Krueger effect. Basically, most of us have an inflated sense of our capability regarding pretty much everything we do. Of course, there are exceptions to this rule (of course you are thinking you are one of them) but mostly, it’s true. What’s even scarier is that those of us that are most incompetent overestimate our abilities to a greater extent.
5 Reasons why perspective matters
I distinctly remember the first time I created a sculpture.My art teacher had decided that a boy in our class who suffered from rheumatoidarthritis would need to sit on a chair positioned on top of the tables so wecould all observe him as our “subject”. I remember feeling sorry for the guy ashe was mildly disfigured due to his disease. I wasn’t sure if the teacher hadasked him to be the subject for this reason…. or had he nominated himself tohave a whole class full of students use his body as the subject matter fortheir sculpture.
How master manipulators keep you on their string
As a child, the world is full of wonderment, everyexperience is new and filled with excitement. The world feels like a magicalplace of endless possibility. Until of course, we hit our teenage years and oneday we wake up to the familiar burden of the mundane, the known and the boring.While the contrast is stark, our wonderment slowly ebbs away with each joyfulexperience fading like a favourite shirt that’s seen too much sun. As adults,we are constantly pursuing the magic, the innocence and the curiosity that weall once had for the world. So much so that we can overcompensate by fallingvictim to those that see our insecurities, our weaknesses, and our deepestdesires.
