Terms and Conditions

Section I: Terms & Conditions

By scheduling a coaching or consulting appointment, the Client enters into an agreement with True Perspective Pty Ltd (Coach) whereby the Coach agrees to provide Coaching Services for the Client according to the following terms and conditions:

I. Definition of Coaching Services & Coach Responsibilities Coaching is a thought-provoking process in which the Coach works in partnership with the client to maximize their personal and professional potential. It is designed to facilitate the creation/development of personal and professional goals and to develop and carry out a strategy/plan for achieving those goals. Coach agrees to maintain the ethics and standards of behavior outlined in Section II. The Coach agrees not to disclose any information pertaining to the Client without the Client’s consent, either written or verbal. The Coach will not disclose the Client’s name as a reference without the Client’s consent. However, please be aware that the Coach-Client relationship is not considered a legally confidential relationship (like the medical and legal professions) and thus communications are not subject to the protection of any legally recognised privilege. Confidential Information does not include information that: (a) was in the Coach’s possession prior to its being furnished by the Client; (b) is generally known to the public or in the Client’s industry; (c) is obtained by the Coach from a third party, without breach of any obligation to the Client; (d) is independently developed by the Coach without use of or reference to the Client’s confidential information; or (e) the Coach is required by statute, lawfully issued subpoena, or by court order to disclose; (f) is disclosed to the Coach and as a result of such disclosure the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others; and (g) involves illegal activity. The Client also acknowledges his or her continuing obligation to raise any confidentiality questions or concerns with the Coach in a timely manner.

II. Client Responsibilities Client Responsibilities Client is solely responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and his/her coaching calls and interactions with the Coach. As such, the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach. Client understands coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure, or treat any mental disorder or medical disease. Client may terminate or discontinue the coaching relationship at any time. All payments and agreements are to be honoured in accordance with the established agreement between coach and client. Client agrees that coaching is a comprehensive process that may involve different areas of his or her life, including work, finances, health, relationships, education and recreation. The Client agrees that deciding how to handle these issues, incorporate coaching principles into those areas and implementing choices is exclusively the Client’s responsibility. Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association and that coaching is not to be used as a substitute for counseling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice by legal, medical or other qualified professionals and that it is the Client’s exclusive responsibility to seek such independent professional guidance as needed. If Client is currently under the care of a mental health professional, it is recommended that the Client promptly inform the mental health care provider of the nature and extent of the coaching relationship agreed upon by the Client and the Coach.

III. Additional Agreement Terms Termination: Either the Client or the Coach may terminate this Agreement at any time, with 1 week’s written notice. Client agrees to compensate the Coach for all coaching services rendered through and including the effective date of termination of the coaching relationship. 1.2 Additional Termination clause: If the coaching engagement was agreed to be longer term or a consulting agreement has been signed, the terms of the agreement signed will take effect. Limited Liability: Coach makes no guarantees, representations or warranties of any kind or nature, express or implied with respect to the coaching services negotiated, agreed upon and rendered. In no event shall the Coach be liable to the Client for any indirect, consequential or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to the Coach under this Agreement for all coaching services rendered through and including the termination date. 100% Moneyback Guarantee: The guarantee becomes eligible and applicable solely after the completion of, at minimum, the second session. Please note that if the client has completed more than two sessions, the 100% money back guarantee will not apply, or will only apply at the coach's discretion.

SECTION II: Ethical Standards

By accepting the Client(s) appointment request, the Coach agrees to abide by the code of ethics outlined below. Explain that, prior to or at the initial meeting, my coaching Client(s) understand the nature and potential value of coaching, the nature and limits of confidentiality, financial arrangements, and any other terms of the coaching agreement. Maintain the strictest levels of confidentiality with all parties as agreed upon. I am aware of and agree to comply with all applicable laws that pertain to personal data and communications. Have a clear understanding about how information is exchanged among all parties involved during all coaching interactions. Maintain, store and dispose of any records, including electronic files and communications, created during my professional interactions in a manner that promotes confidentiality, security and privacy and complies with any applicable laws and agreements. Remain alert to indications that there might be a shift in the value received from the coaching relationship. If so, make a change in the relationship or encourage the Client(s) to seek another coach, seek another professional or use a different resource. Respect all parties’ right to terminate the coaching relationship at any point for any reason during the coaching process subject to the provisions of the agreement. Am sensitive to the implications of having multiple contracts and relationships with the same Client(s) at the same time in order to avoid conflict of interest situations. Am aware of and actively manage any power or status difference between the Client and me that may be caused by cultural, relational, psychological or contextual issues. Assure consistent quality of coaching regardless of the amount or form of agreed compensation in any relationship. Commit to excellence through continued personal, professional and ethical development. Recognise my personal limitations or circumstances that may impair, conflict with or interfere with my coaching performance or my professional coaching relationships. If necessary, promptly seek relevant professional guidance. This may include suspending or terminating my coaching relationship(s). Resolve any conflict of interest or potential conflict of interest by working through the issue with relevant parties, seeking professional assistance, or suspending temporarily or ending the professional relationship. High priority Low priority Medium priority