The war for attention: A challenge for future leaders

For decades organisations have been focussed on how to win the “War for talent”. This concept of attracting and retaining the best people for your organisation to beat the competition has been studied and written about extensively. Billions of dollars are invested by the largest organisations in the world every year to ensure they win this so-called “war”. Reason being, it’s hard to find talented people, and even harder to keep them. Before you tune-out and move onto the next story in your newsfeed let me hold your attention for a moment longer. If you want to win, stop focussing on trying to “win” new talent and start focussing on how you harness the attention of the talent you already have. A room full of highly talented people that are constantly distracted is far less productive than a room full of average people who are highly focussed.

Talent vs Attention

When was the last time you recall being 100% focused on the task at hand for more than 15mins without letting your thoughts wander, your motivation wane or your frustration build? For many people, it may even be a challenge to recall the last time they spent more than 5 minutes focussing on a single task. If that’s you, then your talent is being hindered by your inability to focus your attention. In doing so, you’re not working toward your potential and denying yourself the opportunity to be happy, fulfilled and successful. When I think of attention it’s like holding a magnifying glass at an angle to catch the rays of the sun so they can concentrate intensely on a single point. When you get the angle just right, the heat becomes so focussed that it can cause wood and paper to spontaneously combust (or a few ants meet a gruesome and spectacularly fiery death). At the wrong angle, the magnifying glass does nothing to increase the intensity of the sun’s rays or worse, block the sun’s rays altogether and create a shadow! In many ways, the ability to focus your own attention is how you create a critical threshold for productivity, creativity and ultimately achieve results. The rays of the sun are reflective of talent, but without the magnifying glass focussing our attention, we can never fully generate enough energy to create fire.

Attention-deficit

We’ve all experienced having the best of intentions to finish off an important project or deliverable only to get side-tracked by a multitude of competing priorities and not follow through on what we started. Sadly, the competing priorities that steal our attention are usually our email inbox or notifications on our phone. I’ve asked thousands of people to consider what’s most important to them over the years and not one of them has ever answered with “email”, “social media” or “responding to my latest text messages”.  Despite this, many people still gauge their productivity, value and effectiveness on how many emails they have in their inbox. About three years ago when I was still working in corporate, I had a colleague peer over my shoulder and make comment on how few emails I had in my inbox. I personally wasn’t phased by how few emails I received. I saw this as a sign that I was communicating clearly with my clients and meeting their expectations. It meant that I was spending more time sitting with my clients and doing what I do best, rather than spend time hunched in front of my laptop. My colleague’s interpretation was that my job was on the line and I should be feeling vulnerable. My response… “thanks for your concern. I don’t get paid to have an inbox crammed full of emails, most of which are not relevant to me.” With a smug tone, they made a prediction that I wouldn’t be there much longer. About three months later, that same employee was made redundant and I continued on in my role for another 6 months before jumping ship. The point here is, where your attention goes, your energy flows. Indeed, when your attention is so thinly spread, you start to suffer from an attention deficit. This colleague was so focussed on transactional emails and other menial tasks, their role was no longer of value. They had become irrelevant.

Attention first, talent second

The reason why your results aren’t reflective of your potential isn’t that you don’t have enough talent, it’s because your talent isn’t focussed. Just as you’re beginning to make some progress your attention is shifted onto the next distraction. This tendency to follow distraction is not new but let’s just agree that the explosion of social media and the prevalence of smartphones has made being distracted a whole lot easier than it used to be. What’s worse is that the most popular apps are those such as Instagram, Tik-Tok and Snapchat that predominately use short videos to capture your attention. What’s more, is that while our ability to sustain focussed attention is getting shorter, our time spent on social media apps is increasing. Don’t get me wrong, I love the benefits that social media have introduced to the world and fully support them moving forward. My real concern is how organisations are managing this “war for attention” which will only become more relevant in the coming years as generation Z and generation alpha kids start to form a larger percentage of our workforce. I don’t care how talented somebody is, if they aren’t able to hold their focus for more than a few minutes without checking their social media feeds or texting a friend, we have a problem.

Despite me being Gen Y (or Millenial if you prefer that terminology), my kids insist that I’m a “boomer” and I’m acutely aware that this article is likely to get a similar response. Please don’t misinterpret what I’m writing here as sledging social media. I’m not. I am, however, challenging you to think about how you sustain your own attention and consider how you might focus the attention of your team when it is filled with Gen Zs and Gen Alphas over the next decade.

How to focus your attention

Cal Newport discusses strategies to reduce distraction in his book “Deep work” which I highly recommend reading. There are many ways to focus your attention but one of the best ways I know is to engage in learning. When you are learning something new (particularly if you are interested in the topic/task) you become fully engrossed, leaving little room for faulty thinking, boredom, negative thoughts or self-doubt to creep in. Motivation is arguably the biggest hurdle when engaging in new learning which is why I make conscious learning a daily practice. As most of my clients know, I’m a juggler and have been practising for 25 years now. Every day, I spend time focussing my attention completely on finessing my skills and enhancing my ability to sustain my focus. There have been times in my life where my practice has fallen off the priority list, but each time I come back to it, I recognise how important the daily ritual is to align my body with my mind. As an executive coach, being able to focus my attention is a critical skill. Without this skill, I’d be unable to hold presence with my clients which is essential for them to be able to get present in our sessions. While it’s rather serendipitous that I discovered juggling at an early age, I maintain that it is the single best activity I have come across that simultaneously engages the mind and body in complex adaptive learning but also allows you to flex between that which is easy and that which is challenging. I also attribute my ability to remain calm under fire to my years of conscious practice with juggling[1]. Additional benefits include reduced stress, reduced anxiety, improved peripheral vision, improved co-ordination, and some studies have even shown and increase in both white and grey matter in the brain as a result of continued practice.

If you’d like to give it a go and learn for yourself, check out my youtube videos here which guide you through steps you need to take to learn how to juggle.

If juggling isn’t your thing, have a go anyway! If you are resisting it because you  “don’t have time” or “you already know how” or you’re “not very co-ordinated”. These are all excuses that you are using to not learn. My advice, drop your ego and stop telling yourself bullshit stories that are preventing you from learning, improving and developing. Your ability to focus your attention, be in the moment and enable others to do the same will be what sets you apart as a future leader. Nobody is born with the ability to completely focus so it takes considerable practice. While it may be hard, the payoff is well worth it.

[1] If you’d like to learn more about the research on the many benefits of juggling please email me at: joe@joehart.com.au and I’d be happy to share my resources with you

Do you know your pattern?

If I was to ask you above all else, what’s the most important thing you want to know about yourself…what would you say? Take a moment right now to reflect on an answer. The truth is, most people don’t know how to answer this question and simply say “I don’t know”.

Having asked this question of hundreds of leaders I’ve observed that with a little bit of thought, it’s not hard to come up with an answer. Some of the most common answers people give are:

• “to know if I’m leadership material”

• “to know if I have what it takes”

• “to know how people ‘really’ perceive me”

• “to know why I react in certain ways to certain people or events”

• “to know that I’m making a difference”

• “to know that I’m not a complete idiot or waste of time”

The common thread linking the above answers is to know that which you yourself cannot see. To know your own automatic, unconscious patterns of thinking, feeling and behaving. To know your own pattern is to have what I call True perspective and it’s something you can’t achieve alone. To know your pattern is like having a map to a secret treasure that contains all the riches you’d ever need. Indeed, knowing your pattern is the greatest gift you’ll ever receive, should you be willing to receive it. Sometimes, we may think we are aware of our patterns where in fact, we are just observing the familiar outcomes associated with them.  Below are a couple of frequently occurring examples of people focussing on the undesirable outcome, not the pattern that underpins how they got there.

Example 1:  The leader that believes that their team is not delivering to level that they expect. Their assumption is that they have the wrong people in the team. Their pattern, however, is to not clearly articulate what they expect from their team and each member within it. Without clear expectations, the staff become confused, misaligned, and reactive. Dysfunction follows, fears sets in, team members are let-go and the cycle continues when new people come on board.

Example 2: The team member that is overworked, doesn’t have any time for themselves and is constantly annoyed by the lack of support they receive from their colleagues. Their frustration builds up over time when they see their colleagues swan in and out of work without the same level of pressure they feel. Unable to contain their frustration they experience a ‘meltdown’ resulting in a sick day, serial ‘venting’ to their partner, a trusted colleague or worse, their boss. They assume that the problem is that other people are not taking their load of responsibility resulting in the pressure they feel. In reality, they are extremely poor delegators and fear to let go of projects. Their fear is due to a pattern of feeling undervalued so they combat this fear by taking on more work to demonstrate their capability.

Example 3: The executive that ‘knows’ what’s right for the business but nobody will listen to their solutions. Their assumption is that other people are not as smart as them so they are unable to comprehend their ideas. Believing that forcing their perspective will not be beneficial, they sit back, withdraw, and watch how things unfold. Unbeknownst to them, their pattern is one of acquiescence, the tendency to simply agree with things when in fact, they are in doubt. The enter all conversations with a bias of already ‘knowing’ the answer and if somebody challenges it through ideas, opinion or analysis, they simply withdraw. They exude superiority and hold concrete views about what is right rarely offering honesty in their discussions. As a result, their relationships remain transactional and shallow.

Whether you recognise any of these patterns in yourself or people you work with is beside the point. The point I’m making here is that our first stab at understanding what’s creating the issue, outcome or result that’s getting in our way is usually wrong. In order to get to the core of the issue and change, we need help in seeing the underlying patterns of our thoughts, feelings and behaviour.

Characteristics of a pattern

If you want to create lasting and sustainable change in your behaviour, you first need to understand the characteristics of a pattern.

According to the Merriam-Webster online dictionary, a pattern is defined as:

“a reliable sample of traits, acts, tendencies, or other observable characteristics of a person, group, or institution”

The Oxford online Learners Dictionary defines a pattern as:

“The regular way in which something happens or is done”

Both definitions apply to patterns of behaviour, sleeping patterns, consumer spending patterns, prevailing patterns of speech, relationship patterns and the list goes on. Having spent my whole life being part of a pattern, recognising patterns and responding to them, I’d say I’m somewhat of an expert. The good news is, so are you.

Something I’m particularly interested in is what our patterns can tell us about how we learn, especially when it comes to learning about ourselves. Self-awareness, having made an appearance in pretty much every model of leadership or emotional intelligence ever conceptualised, is arguably the most important characteristic we can ever develop. The challenge, as with most important things, we can’t do it in isolation. We need feedback on how we interpret what we are learning, the mindset we adopt before, during and after we learn but also the physical and emotional environment we create to frame our learning experience.

For those that know me or have worked with me before, you’ll know that I’m a juggler and have been doing it for more than 25 years. I’m still learning and constantly challenging myself with new juggling patterns that stretch my capabilities both physically and mentally. Over the last 25 years, I’ve distilled the core characteristics of patterns (fundamental to learning how to juggle) down to the following four keys. These keys can be applied to any behavioural change you are trying to make at work or in your personal life.

1)      Patterns are infinite: In a standard juggling pattern, the balls all follow a continuous flow that resembles an infinity sign. As long as you keep throwing the balls with the correct trajectory and rhythm, you will be able to juggle indefinitely. Applying this to leadership, parenting or life, our patterns (both good and bad) will continue infinitely without intervention.

2)      Patterns are changeable: Following on from the first pattern, while infinitely recurring, all patterns are changeable and malleable. Using Juggling as an example, the way in which you manipulate the balls through the air is only limited by your imagination, capability and physics. Everything we do, think and feel is changeable should we have the courage, desire and tenacity to change it. The brain itself is a map of all behaviours enabling us to speak, plan, move, see and hear. If a certain part of the brain is damaged, such as that which enables us to speak, we will struggle to communicate verbally. However, due to neuroplasticity, the brain is able to change the pattern associated with speaking and use other parts of the brain to complete that task. This is an extremely simplistic example, but indeed, if our brains are able to fundamentally change how neurons are connected and organised to complete complex tasks such as speaking, we can change any behaviour.

3)      Patterns are learnable: If I was to place five balls in your hand and ask you to juggle them unless you’d previously learned how to do it, you wouldn’t know where to start. You may not even be able to imagine what juggling five balls even looks like, or that it’s even possible! If however, I taught you sequentially how to juggle one, two, and three balls you’d easily understand how to juggle five balls based on the patterns you’ve already learned. You’re applying the framework from a simpler task to a more difficult one. Knowing that patterns are both changeable and learnable should provide you with the confidence and knowledge to keep developing yourself.

4)      Patterns are disguised: Our patterns are so natural, so seamless, so automatic that until we are made aware, they are disguised to us. It’s very difficult to lift the vale on our patterns without any external feedback from other people that know us. Even once we are made aware, without actively working on learning new patterns or changing existing ones, we will quickly revert to our well-practised patterns of thinking, feeling and behaving. In this way, the disguise contributes to the infinite nature of our patterns. Similarly, we can wrongly attribute lost relationships, a breakdown in communication, poor performance at work, or a dysfunctional team to issues external to us, where in fact it is our own pattern creating all the issues, we just can’t see what is blindingly obvious to those around us.  

For anyone wanting to test their co-ordination, stretch their brain and learn something new, check out my juggling tutorial on Youtube for some basic lessons to get you going.

Why should you understand your pattern?

When it comes to how you think, feel, and behave, your patterns are the single biggest influencing factor shaping everything you do. It, therefore, makes total sense why you should know your pattern so you can better interpret what happens, engage more effectively with your environment, and sustain a mindset that is positive and focussed.

We all know how important it is to focus on forming good habits, and I too follow this line of thinking. Having recently read James Clear’s Atomic Habits and Brendon Burchard’s High-performance Habits, it’s clear that our fascination with building good habits and breaking bad ones is here to stay. Here’s where I think it gets a little tricky. I may go through the process of establishing a really strong habit of going to the gym, which after 66 days has become part of my identity. I continue going to the gym and getting stronger, leaner, and fitter. If however, I have an overarching pattern of self-sabotage that is disguised to me, I’ll create these unconscious challenges that start to erode my ability to maintain my habit of going to the Gym. Some examples of these could be;

• Creating a challenging relationship at work such that my performance is hindered, I will have to work extra hours to make up for it and don’t have time to train at the gym.

• Allow myself to eat ‘whatever I want’ which has a negative impact on my health and physical performance making it difficult to keep training at the gym.

• Keep pushing beyond my limits physically resulting in overtraining or injury, preventing me from training at all.

• Focus all my emotional effort on everybody else’s issues (friends, family, partner etc.) leaving me with no time left to train. Because I was sacrificing myself for others people feel sorry for me and understand why I stopped training at the gym.

While these may or may not be entirely applicable to you, we all have patterns that we follow. These patterns are often invisible to us and therefore dominate how we respond, think about, reflect upon and engage with our environment. Habits are transactions where are patterns represent the bank balance. Some of our patterns are good, some are bad, and some are just plain ugly. Learning how to see them and doing something to change them is what makes all the difference.

How do I see my own pattern?

It’s not easy, and you may not like what you see, but the best way I know is to ask people (about 6-8 should be enough). It can be difficult to have the conversation directly with people so you might want to ask a coach or mentor to ask on your behalf. The questions that I use are:

• What are my strengths?

• What are my weaknesses?

• How could I improve?

• What can you offer me?

• What do you need from me?

• What do you most want me to know?

As a starting point, these questions will give you some great insight into what your patterns might be and how they are holding you back or thrusting you forward. I’ve used this same combination of questions to provide hundreds of leaders with “True Perspective” but sadly, there are many that don’t do anything with their newfound insight. The irony is those patterns that are so well disguised that it takes a monumental shift in perspective to reveal them when we finally do see them our usual response is outright rejection.

My final word

The reason why most of us can’t answer the question “What do you most want to know about yourself?” Is because we fear seeing ourselves the way the rest of the world sees us. The truth is, that which we most fear is usually what we need the most. As we close out 2019 and welcome in 2020, take a stand to have the courage to see your own pattern, take responsibility for it, and most importantly do something to change it.

The Fishbowl: Real life, Real people, Real cases | Adam Camerlengo

As part of my regular posts, I’m introducing a new series call ‘The Fishbowl’ that focusses on real people and how they self-reflect, prioritise, make decisions and show up in the world. It takes courage to put yourself out there and share aspects of who you are and what you believe has shaped you and your life. However, I strongly believe (and my experiences and my clients’) suggest that when you demonstrate courage and show a bit of vulnerability, it enables you to grow and expand. For anybody reading this, take the opportunity to self-reflect and potentially see yourself in their stories and learn from their own insights and courage. You never know, you too might feel compelled to share a bit more of who you are with the world….what’s the worst that could happen?

Introducing Adam

Adam and I first met in the Karate dojo about two years ago. In that period of time, I’ve seen Adam kick some serious goals in life such as compete in a Karate tournament held in Malaysia representing Australia, obtain his black belt, further progress in completing his degree toward becoming a fully qualified Chiropractor and volunteered much of his personal time to establish himself as a loved and valued member of the Artarmon Shinkyokushin Karate Dojo.

For anybody that knows Adam, he is a fast talker and can sometimes, according to Adam, be overlooked as a bit of a ‘class clown’ so people tend not to take him seriously. Over a two hour chat armed with an iced coffee, a beautifully air-conditioned building where we could escape the thick white smoke that is currently choking Sydney, Adam (with a little bit of help from his great friend Vera) shared his story with me and ultimately answered the question “how did you end up here?”.

The conversation began with Adam launching into stream-of-consciousness type flow of verbal expression that reflected Freud’s free association technique without the couch. There was no need for me to lead with a question, Adam was already there, masking his nervousness about agreeing to ‘share his story’ with me by talking without taking a breath for the first 5mins. Once he finally did stop for breath, he asked: “so how does this work…. what are we going to do?”

The stories we tell ourselves

I asked Adam to share his story with all of us because he has recently experienced a series of significant accomplishments. It’s brilliant to see when somebody is in their flow, taking the bull by the horns and leading a fulfilled life. My intrigue with Adam and his story lies not in his accomplishments but more so in what he tells himself when nobody else is listening. Sometimes these stories are so automatic and well-rehearsed that we are no longer aware of them. On the other hand, sometimes they are so dominant that we can’t focus our attention on anything else. What is clear, whether we are aware of what we tell ourselves or not, they play a significant and profound role in how we live our life, shape our future, and interact with the world around us. They influence how we related to others, communicate our message, reflect on challenges or opportunities, experience love, hate or any other emotion. Fundamentally, what we tell ourselves has a huge impact on everything that we do.

Adam’s ‘story’

Before I even finished my sentence explaining the concept underlying the stories we tell ourselves, like any self-confessed fast talker, Adam quickly interjected with a wry smile and slightly flippant tone stating “that’s easy, my story is that I’m not good enough and I’m not working hard enough”. Indeed Adam is very self-aware of his own story and how that has contributed to shaping him to this very day. He may not have gone to the lengths of illuminating how dominant this story has been in shaping his behaviour and the outcomes he has achieved. He is, however, aware of the agitation that it creates, like an old injury that only shows up during the coldest months of the year….it’s always there but we sometimes forget how it is affecting us until it stops us from doing what we want.

Following Adam’s admission to the story that he habitually tells himself, I probed further to understand if he knew where it came from. This was where the conversation got tangential – which for a speed talker like Adam means we covered his story in a pattern that resembled a Mr squiggle drawing (apologies for those too young to understand the reference…..watch the YouTube clip!) i.e. It starts with a few dashes on a page that iteratively morphs into a comprehensive image. In short, he couldn’t articulate exactly where it came from but through verbalising his thoughts, we managed to get to the core.

The ‘drunken man’s’ stagger

Adam, like most of us, has not taken a linear path through life thus far. Very rarely does someone decide what they want to be early in life and seamlessly make it a reality. It does happen….but more often than not, our journey resembles something that looks more like a drunken man’s stagger….swaying from one side to the other, backward and forward, around in a few small circles to finally land at a destination. At that point, the drunken man sobers up and says to himself “how did I get here?”.

With surprise in his voice, Adam affirms that he was actually one of the ‘cool kids’ at school. He wasn’t quite sure how it happened but given one of the kids in his group was a budding AFL superstar (no small thing in Victoria) he was cool by association no through his own sporting prowess. He also had a gift for music that stemmed from his mother. He was encouraged to get involved in all music, art and drama at school. While his understanding of music is savant-like, his real passion emerged in Drama.

Adam has always felt underestimated, which he admits he likes. It gives him an edge over those that put him in the ‘class clown’ box. For those that did make fun of him or disrespect him, he quite simply didn’t take shit from anyone and stood up for himself. Knowing that others underestimated him, he used this as fuel to motivate him to work harder and not be predicted by inferential statistics like everyone else.

He went on to study performing arts at university with the intention of establishing himself as an actor. Following a lot of hard work, knock-backs, and part-time jobs in coffee shops and bars Adam realised he wasn’t happy. While he was battling to make himself a name in showbiz, he took an interest in mixed martial arts and inspired by George St Pierre took a few classes in Kyokushin Karate. Soon after, he started taking his training more seriously than his career. It was through a routine visit to an inspirational chiropractor that Adam had been seeing for a hip injury (most likely agitated from practising martial arts) he was persuaded to explore getting qualified as a Chiro. His first response to the suggestion “I’m not smart enough to do that”.

Right here we see a simple comparison with family members, accomplished friends, academically successful peers or authoritative professionals. The story of “I’m not good enough, smart enough, big enough, strong enough……. ENOUGH!” kicks into gear. It’s a toxic story that only through grit, pure determination, and consistency can we succeed despite the crippling distraction from our own imagined foibles. Fortunately for Adam, Karate was an anchor for him to challenge his deep-seated belief that he wasn’t good enough and wasn’t working hard enough. Shinkyokushin is well known globally to be one of the strongest forms of Karate in the world. The training is tough and unrelenting with an undertone of ‘never give up’. The philosophy of karate reinforces to never be enough and never work hard enough. Indeed there is no end game…no goal to achieve…no state in which you rest. Even when obtaining a black belt, which Adam has recently achieved, you are welcomed into what is known to be the ‘void’. Below is an excerpt from a training manual explaining the transition a Black Belt makes upon successful completion of the grading.

Fig 1 Ku - The ‘Void’

KU- The Void. When we are born we know nothing. Through training, we strive to achieve a different level of “nothing”. At first, the body controls the mind, then the mind controls the body. Ultimately the mind is clear and can ignore problems, anger, worry and become calm. This is the way to live a happy life.

Working hard for things you want?

There is a lot of wisdom in working hard to get results, and a truckload of evidence to support that it works. The challenge with this approach is that you can spend your whole life working really hard to obtain a trophy, car, family,  house, status, job title, or belt colour (in the case of Karate) without really knowing what you want.

In the absence of knowing what you really want, you are susceptible to your own imagination which emerges in the form of bullshit stories that you tell yourself….just like Adam (and all of us for that matter) has done for his whole life. The energy and focus it takes to override such toxic stories is far greater than the effort we put into knowing what we want. Just imagine if you redirected all that energy toward your aspirations.

The trick for Adam…and all of us for that matter is to change our focus. Rather than working hard to achieve what we want, we need to work really hard to KNOW what we want. This is not a one-off tick-the-box exercise but an ongoing commitment to the most important project you’ll ever work on….YOU. The best way to do this is to ask yourself often, ‘What is most important to me right now?’ Answer it honestly, work toward aligning yourself to what is most important and your whole life will make a lot more sense.

True Perspective

Like many of you reading this, Adam is very intelligent. He is going to graduate with his second degree, has a black belt and competed in karate tournaments against top-level opponents. Despite all of that, he still tells himself that he’s not smart enough, not good enough and doesn’t know if he’s working hard enough. How is it that someone who is intelligent and achieves so much in life still believes falsities that he tells himself in stark contrast to what all the evidence suggests? One of the greatest lies we can ever tell ourselves is that how we think others perceive us is true. If you’re feeling sorry for Adam right now, don’t. Take a moment to see yourself in his story and recognise that while you might have a slightly different way of expressing it, you also have a story that rules you, that you believe to be true despite all of the evidence that suggests that it isn’t!

Once you know your story, what do you do next?

The answer lies in neuroscience and the simple truth that [1]‘neurons that wire together fire together’. Every time Adam faces a challenge or sees something like a stretch goal, his default pattern of thinking, feeling and behaving is linked back to ‘not good enough’. We build ‘evidence’ to confirm what we already ‘know’ (this is known as a self-fulfilling prophecy). The best way to break this is to introduce a roadblock, power surge or hijacking of the existing pattern. This is something that fundamentally challenges what we tell ourselves, how we see ourselves and subsequently how we behave. I call this circuit breaker True Perspective which represents the overlap of how we see ourselves with how others see and experience us. It’s more than being self-aware, it is our self-concept in action. True Perspective is seeing yourself the way the rest of the world sees you. In this case, I didn’t ask Adam’s friends, family, colleagues and clients to provide their rating of him so it isn’t a fair representation of Adam because it is only made up of Adam’s self-concept. He did, however, have his good friend Vera present and she chimed in to let me know that Adam is quite hard on himself.

Figure 2 - Adam's Self Evaluation- True Perspective

Evolution of self

For the last 15 years, I’ve been working on a framework to help facilitate personal and professional development. Too often I see people that overinvest in one element more than the other which over time, throws them out of balance. For example, this looks like working all hours to deliver on a massive project and missing out on time with family. Alternatively, it could be taking a 6 month break off work to do a trip around the world to make up for the lost time. Neither of these is wrong, but they certainly aren’t balanced. From my personal experience and the experience of my clients, the imbalance that prompts their corrective action stems from being misaligned i.e. How they want to be experienced and remembered by others is not matching their day to day behaviour. This, in psychology, is what we call cognitive dissonance.

Based on [2]Adam’s self-ratings, I’ve plotted where he sits on the evolution of self framework and as you can see it’s primarily focussed on relationship boundaries. Much of the session that Adam I and had was focussed on the relationships he has with his peers at university, with those he loves, and the relationship he has with himself. Over the coming months and years, Adam has an amazing opportunity to transcend his focus on relationship boundaries and move into the transformational elements of the framework.

Figure 3 Evolution of Self Model

When it comes to ‘self’ it’s ever-expanding, evolving concept that is constantly changing based on your interactions with the world. The more experiences you have, the more refined (and hopefully aligned) you will be.

Application

When it comes to applying this model, it can be utilised with reference to situations, such as how you perform on projects or in a particular role at work or even in a volunteer context. You may also like to apply the model in a more personal setting such as with your social circle, your immediate family, or in relation to your life partner. There is no limit to the application as the principles are the same across all contexts and with all relationships. The key is to leverage the combination of ‘True Perspective’ with the Evolution of Self Model to ensure you are continually defining, refining and progressing toward creating your legacy i.e. living in alignment with how you want to be remembered.

References

[1] Löwel, S. and Singer, W. (1992) Science 255 (published January 10, 1992) "Selection of Intrinsic Horizontal Connections in the Visual Cortex by Correlated Neuronal Activity". United States: American Association for the Advancement of Science. pp. 209–212

[2] Normally, I would interview 6-8 nominated stakeholders to obtain the ‘others’ perspective. Given this was not a full program, I kept it to a self-evaluation only.

Do you lead with Guilt or Shame?

As many of you right now, my calendar is full of end of year gatherings, parties, kids’ performances, presentations etc. It can be hard to juggle priorities and ensure that you give everyone the attention they deserve. In my case, with four kids, this is always a challenging time of year when it comes to getting to everything and being a supportive, loving parent whilst maintaining my sanity.

My daughter, being the youngest of four, has gotten the least amount of attention of all my kids. Not surprisingly and ironically, she is also the child that wants the most love and affection from me. For that reason, she tends to know which of my ‘guilt strings’ to pluck to get me to show up. Two weeks ago, she was ready to perform at the end-of-year dance recital. She had practised to music at home religiously for months getting the moves timed perfectly with the music. Her costume looked fantastic and, I was looking forward to seeing her express herself in a performance that she had worked so hard to perfect.

The big day finally arrived, tickets in hand and the recital was scheduled at the very end of a very busy Saturday which involved Japanese School, Karate, Basketball, and a trip to the Physiotherapist. The recital was due to start at 6:30 pm and went for two and a half hours including an interval. As you can imagine, with such a tight schedule, there was not a lot of margin for error and by now, you are rightly predicting that we faced a lot of error that day.

“The fear of what might happen is often worse than the outcome itself. I’m sure there are exceptions to this rule, and my massive generalisation of guilt vs shame culture is by no means definitive but in my experience and that of my clients, the truth is a far better option when it comes to maintaining your wellbeing both personally and at work.”

We dropped my daughter off at 5:30 pm to get her make-up and hair done prior to the performance and would not see her again until after the show. In the hour before the performance started, everything that could have gone wrong did….and predictably we were going to be late. It was only a few minutes late initially…but that soon turned into 15minutes. Exasperated and hoping that they hadn’t started yet, we rushed into the theatre and were ushered to our seats. Once seated we had an opportunity to review the program and see when my daughter’s routine was due to start. I saw my daughters dance listed second from the top and based on the performance that was currently happening….I realised that we’d already missed it. My heart sank. My wife leaned over and asked when she was due to perform…I said “We’ve missed it”. I didn’t take in much of what was going on around me after that. I was so angry at myself, disappointed, annoyed, looking to blame my son for putting his shoes on too slowly, my wife for changing her dress at the last minute and the very slow driver in the carpark that held us up for a couple of minutes. I also felt annoyed at all of the delays that had happened earlier in the day to contribute to us being late. In addition, I was now sitting through a 2.5-hour recital watching other kids perform that I had no connection with…. it was somewhat of a nightmare. To make things worse, we weren’t allowed to see our daughter until all of the performances were finished! Painfully, this gave me ample time to think about what we were going to say to her.

What would you do?

She’s 9 years old and has been working on this for months. She knows you are watching her but due to the theatre layout, we were up on the balcony so there is no chance she would have noticed our absence in the audience. We see that it is being professionally filmed so we will be able to get the recording at some point. Do we tell her that we missed it? Or do we allow her to have her moment of joy without bringing her down?

Guilt or shame….what drives you?

I didn’t want to face the reality that I’d have to break my daughter’s heart so, like a coward, I turned to my wife in the hope that she would resort to her cultural heritage to decide. My wife is Japanese so as a generalisation Japanese culture along with most Asian cultures adopt what is known as a ‘shame culture’[1]. Basically, this means that if you’ve done something that you aren’t proud of (like miss your daughter’s dance recital) then there would be no point in sharing that with her or anybody else. By sharing, it would bring on a feeling of shame that would tarnish your personal brand. In Japanese culture and many Asian cultures, shame is a feeling to be avoided at all costs. Much to my surprise, my wife has become more Australianised than I thought and quickly stated “it’s up to you…but I think we should tell her”. All I could hear at that moment was the plucking of my ‘guilt strings’ even louder. As an Australian, I belong to what is known as a ‘guilt culture’ that has derived from a society dominated by Christian values. In simple terms, if I’ve done something I’m not proud of then it eats me up inside until I come clean. It was clear what I needed to do….confess!

Confession time

Like most difficult conversations, what I think is going to unfold is much worse than the reality. This conversation was no different. I picked her up from the stage door told her she looked beautiful (which she did in her sparkly costume and make-up) then asked her how she felt. She then asked me “Did you see me Papa?” which I could tell was a rhetorical question. I paused very briefly before I gently said: “I’m sorry Keira….we were a little late so I didn’t get to see your performance”. She took about ten seconds of silence while she looked down at the pathway then looked up at me and said, now you have to buy the DVD (with a surprisingly evil grin), to which I responded: “of course”. She then said “Can I perform my dance to music when we get home?” to which I responded, “of course you can….I’d love that”.

While guilt still plagues me and shame is something I have felt, the alternative to both of those is the truth. If you ever find yourself wanting to ‘protect’ somebody from the truth I’d challenge you to consider if you’re coming from a place of guilt or shame…or potentially both. Rather than avoid either of these, challenge yourself to share the truth. The fear of what might happen is often worse than the outcome itself. I’m sure there are exceptions to this rule, and my massive generalisation of guilt vs shame culture is by no means definitive but in my experience and that of my clients, the truth is a far better option when it comes to maintaining your wellbeing both personally and at work

[1] For a discussion on the topic of giult vs shame culture, please see the following article. Revisiting Shame and Guilt Cultures: A Forty-Year Pilgrimage: Ethos, Vol. 18, No. 3 (Sep., 1990), pp. 279-307 (29 pages)

The 5 Laws Governing your Leadership Legacy

I’d like you to imagine that you’re in a hospital surrounded by medical professionals, machines beeping, people rushing about, and a heaviness is surrounding everybody. You feel it too as you know that you must make a choice. The doctors have so professionally outlined all the pros and cons associated with either choice you make but the final decision lies with you…and you alone. You’re feeling a little bit angry at the situation, it’s not fair that this decision rests squarely on your shoulders….is it? You feel cornered like you’re being pressured into making the wrong decision…will you? You wish somebody else could just tell you what you need to do…. don’t you?

14 years ago, I was facing such a choice. My wife was pregnant with our first child who was due to be born in about two and a half months. Everything had been going so smoothly that I kept having to remind myself that she was pregnant. That all changed when things got complicated. During a routine check-up, our doctor recognised that things weren’t quite right. Our son was at risk of being born a couple of months early so my wife was hospitalised and put on bed rest. We were given a flying tour of the Newborn Intensive Care Unit (NICU) where all the premature babies were cared for. I had a hard lump in my throat as we were being ‘inducted’ knowing that I would soon be joining the other sleep-deprived parents staring at their babies longingly; their view obscured by the Perspex walls of the humid-i-crib and the bunch of tubes and wires that represent an artificial umbilical cord. I was numb, I couldn’t really feel anything.

The ‘big’ day

She’d been on bed rest for two weeks now so I’d convinced myself that the baby would be born normally and we wouldn’t need to be in the NICU. That morning, I got a call from the hospital that the baby was coming….the lump in my throat hardened. Upon arrival, I did my best to reassure my wife that everything was going to be ok. That’s when the doctor mentioned some of the other problems. The baby’s position wasn’t normal (he was bum first) so a natural birth would be difficult. We could choose surgery but that also came with its risks for my wife and our baby. Overwhelmed with emotion, my wife wanted me to make the decision.

My choice

I chose a natural birth option. This was potentially the riskiest for both mother and baby but also the best option if they both made it through. Given the complex situation, we had 6 doctors in the room. I felt so small, helpless and insignificant. I was only 24 years old and the lump in my throat was so tight now, I could barely speak. The next few hours were a slow-motion blur resulting in my son being born naturally. The nurses quickly jumped into action as he wasn’t breathing, and his heart had stopped. Feeling the relief of giving birth my wife looked over at me for reassurance that he was ok. That moment stood still…..what was likely only 10 seconds felt like hours. Not knowing how to respond to my wife’s gaze, I looked on as the doctors and nurses were trying to revive our son. My wife squeezed my hand and asked ”is he ok”? It was at that moment that I heard what sounded like a gurgling noise that was reminiscent of a scene from Jurassic park. For the first time in two weeks the lump in my throat had softened…I could finally speak unhindered “He’s going to be fine”….I said.

Leadership Legacy

Leadership is about showing up in a way that represents who you are. Legacy is about defining how you are remembered. Having worked with thousands of people in their pursuit of being great leaders I’ve seen the very best and the very worst of Leadership Legacy. As highlighted by my own experience with my wife and first son, how you show up in difficult situations defines how you will be remembered. There is no ‘right’ or ‘known’ path for great leadership but we all know it when we see it. A great piece of research outlined by Gallup references the ‘four needs of followers’ by simply asking a group of 10 000 managers to describe the traits of a leader that has had a significant positive impact on their life. The results of their study showed four common themes that emerged. Great leaders were characterised by Trust, Hope, Stability and Compassion. While great leaders make mistakes all the time, we tend not to remember them for what they got wrong, but more so for all of what they did right. How do great leaders create such a positive experience for those around them?

The Five laws

Through my own work coaching leaders, I’ve observed some universal truths that guide the actions of those that are aligned with their leadership legacy. Below is a brief summary of these universal truths that can be used as guiding principles for those that want to accelerate their own development and more fully live in alignment with their legacy.

Law 1 | Listen with depth – Great leaders are brilliant listeners not just of the words being said but also to that which is unsaid. The ability to truly listen requires more than just your ears. As Malcom Gladwell wrote in his book ‘Blink’, your ability to process micro-expressions, be aware of your own biases, and draw conclusions under extreme pressure all happens within the blink of an eye. Oscar Trimboli’s fantastic book ‘Deep listening’ expertly guides us through the different levels of listening starting with self then moving through to meaning. Oscar also reminds us of the need to be mindful of your shadow or unconscious listening behaviours which prevent you from listening deeply.

Law 2 | Learn with endless vigour – We all intuitively know that when we are learning we have more energy, feel motivated, engaged, and connected. We also know that sometimes learning can feel hard, especially when you reach a plateau. Great leaders relentlessly commit to their learning which takes humility. While having an outcome focussed mindset is great for kicking goals, we tend to focus less on the process of learning if we are too focused on the light at the end of the tunnel. In my own practice of juggling, yoga and martial-arts I am continually reminded that there is no end goal. Being present and connected to daily practice is indeed the intention. Some days you are strong, while on other days things just don’t click. This is also a part of the learning process which requires consistency, dedication, persistence, and discipline. In the pursuit of mastering an ability, we learn how to master ourselves. Self-mastery is self-leadership.

Law 3 | Liberate yourself and others – Almost all of what prevents us from achieving that which we most desire exists solely in our own head. Great leaders can separate their past experiences from the meaning they attach to them. It’s not what happens to you that matters, it’s what you make it mean that causes all your suffering. Being able to transcend your past, and let go of your hang-ups will give you the freedom to truly lead. Doing this for yourself provides you with the capacity to liberate others. Keep in mind that this is not a one-trick pony. We are constantly wired to interpret what happens to us in a way that is meaningful and makes sense. The sooner you realise that this is how we have evolved to feel safe and in control but won’t help you succeed, the better. To grow and lead, you must embrace your fear and the inherent meaninglessness associated with your experiences.

Law 4 | Link people, concepts, and experiences– To quote Paul Kelly “From little things big things grow”. My interpretation,  our thoughts represent where we choose to focus our attention, which drives our behaviour, which creates outcomes. The thousands of thoughts driving our behaviour and outcomes everyday form our identity. Who we hang out with, what we choose to do in our spare time, the TV we watch, the partners we choose, the work we do, the products we buy, all represent ripples on a pond. The pond being the universe and a thought represents a pebble tossed into the calm water. The more pebbles we toss the more ripples that form. When the ripple caused by my pebble collides with yours, we start to see how complex and messy things can get. Great leaders recognise that all things are linked. Knowing the far-reaching nature of these connections arms leaders with the wisdom to act with integrity. A pebble thrown with accuracy will cause a ripple effect that’s both beautiful, intentional, and knows no bounds.

Law 5 | Love with courage – As Steven Covey wrote in his book ‘The seven habits of highly effective leaders’ love is what you do and who you are being, not what you are feeling. If you no longer feel in love with your work, your partner, or your life. It’s time to have an honest conversation with yourself about what you are doing. By this I mean, how are you showing up in your relationship, to work, or in life? Are you always late? Ask yourself if this represents the actions of someone who loves their team, their partner, their friends or their family? Are your actions aligned with love? Or perhaps you drink too much alcohol? Ask yourself, is this what love looks like to you? Do you get angry with your kids and dominate them by yelling and screaming when they misbehave? Ask yourself, are your actions reflecting love? I know it’s hard and most of us get it wrong most of the time but it takes courage and vulnerability to behave in alignment with love. You might call this gratitude, acceptance, courage, expression, vulnerability, connection etc. Whatever you call them, they are all rolled into behaviours aligned with love. Great leaders are able to love knowing that they will get hurt, knowing that there is no other way to truly be.

Closing thoughts

Don’t get me wrong, I’m not sharing these laws with you to ‘tell’ you what to do. I wrote this article off the back of the most common question I get from people when I’m coaching them. They ask “What do great leaders do?” or if they are honest “Do you think I have what it takes to be a great leader?”. The 5 laws come from great leaders that I’ve worked with, my own self-exploration, and through understanding the research of others. The laws represent what great leaders do. To answer everybody’s question – Do you have what it takes? Absolutely. If your willingness to love outweighs your fear of being hurt, you will succeed. Like my experience throughout my first son’s birth sometimes the best leadership comes in the form of knowing when not to speak or intervene. It takes leadership to accept that you don’t know what the outcome will eventually be and to trust the natural process by standing back to watch everything unfold.  One final thought; your leadership legacy is not governed by your title nor your authority, it is determined by your ability to lead with love.

Emotions trump talent and purpose: Like a kite without a string

My Story

It was windy, very windy, the perfect day to fly a kite. I was about 12 years old and the proud owner of a stunt kite…you know the triangular shaped ones that do loops and spins once you’ve learned how to master them. Well, given the wind was blowing I thought I’d take my kite for a spin but not just as it was, I wanted to see how high it could go so I craftily enhanced it by tying an extra 200metres of 30-pound fishing line onto the existing string. This was going to be good! I appealed to a couple of mates to come to join me but to no avail. I didn’t care…the excitement of flying my stunt kite in near gale forced winds with an extra 200 metres of line propelled me to my destination.

My heart was beating with anticipation, the wind so strong now that I had to lean into it unnaturally to remain upright. I set flight and my kite took off angrily, bucking and pulling like a wild brumby. The wind was so strong I quickly let all the string out and reached the fishing line that I had tied on for extra height. The kite was so high now I could hardly see it and the tension on the line was so extreme the line was making sounds resembling an out of tune banjo being plucked.

I was now struggling to hold onto the plastic reel that housed the fishing line and began to lose my grip. I quickly looked around my feet and picked up a stick that I could put through the reel enabling me to let more line out and give my hands a break. The line screamed as the reel whizzed with frightening acceleration. I looked up to glimpse at my kite which was merely a dot in the sky and that’s when it happened. The whizzing sound was interrupted with a loud crack. I slowly looked down and saw that the plastic reel had shattered, a large shard had stabbed straight through the webbing in my left hand between my thumb and index finger.

In shock I sprinted home clutching my left wrist, trying not to look at the wound as it rhythmically showered my feet with spurts of blood, ever-quickening as the tempo of my heart raced. Once I got home, I raised the alarm to my mum who was trying to remain calm but to me, felt like a severe case of apathy. Like it couldn’t get any worse, I remember the agonisingly slow and sheepish way my mum uttered the words “I can’t remember where I put my keys”.  The rest of the story is predictable…. mum found keys… arrive at hospital… remove plastic from hand… insert stitches…contemplate a few hard lessons to carry me forward.

My Insight

Later that afternoon once I’d been stitched up and got back home, I couldn’t help but wonder what happened to the kite. My curiosity getting the better of me, I walked back to the offending location hoping that the jagged reel had gotten caught on a tree or bush. No such luck, that kite had set sail…never to be seen again. Whenever I hear someone say “like a kite without a string”…I look down at my left hand and massage the painful scar tissue that remains. What happened that day is the perfect demonstration of how heightened emotions can override the application of talent and purpose to one’s detriment. Let me explain….

When coaching my clients I focus on 3 areas; Strengths focus (understanding one's strengths and knowing how to effectively apply them), Alignment with purpose (articulating ones purpose and remaining aligned to it) and emotional regulation (the ability to remain present and not succumb to the temptation of what one believes vs what is real). Regardless of how well attuned you are to your strengths or how well aligned you are with your purpose, if you can’t manage your emotions, you’re in trouble. That day, my purpose was clear- I wanted to fly a kite as high as it could go. I leveraged my strengths of curiosity, resourcefulness and independence to follow through on my desire. My emotional state, on the other hand, was not at all in check. I knew it was dangerous and could feel it to the core of my gut. I was a little shaky with anticipation due to the adrenaline coursing through my veins. I was rushing, not thinking, over-riding my cautious conscience. Indeed, my emotions were trumping my purpose and strengths, but I couldn’t help it. My emotions were fuelling my action which in turn fanned the flames of my uneasy emotional state. My logical brain had been hijacked in pursuit of instant gratification.

While I was only 12, developmental psychology tells us that it’s at this stage that we start to form our logical reasoning (See Jean Piaget’s theory of cognitive development). So my excuses for being young and foolish are generally accepted but don’t reflect the truth that I know.

When I’m coaching people about challenges and issues, it’s almost unanimously due to them not being able to get present to and regulate their emotions. Like my 12-year-old self, they get seductively drawn into behaviours that reward them at that moment but generally lead to an outcome that is undesirable. Unfortunately for me, my hand came off second best but many people say and do things they regret when their emotions have hijacked their ability to think and reason. The result for them? regret, guilt, loss of control, anger, anxiety, helplessness etc.

My advice

Next time you get that uneasy feeling in the pit of your stomach stop what you’re doing. Take a moment to focus on your breath to re-centre yourself and activate your parasympathetic nervous system. It’s at this point that you can make a conscious choice about what you do next without feeling like you’re navigating rapids on a river without a paddle. The best way to ensure that you don’t end up like a kite without a string lost forever to the gale forced winds of mother nature; regulate your emotions. For many of you…..you’re saying “that’s easier said than done…especially when you’re in the heat of the moment”. I agree, but other than aspiring to achieve personal mastery through a relentless commitment to self-development, we stagnate, re-iterate and keep repeating the same behavioural patterns. The patterns and tendencies we all face will continue to be there, it’s our ability to recognise the internal cues (that feeling in your gut, or the shakiness in your body) to help us arrest the pattern of behaviour before it’s too late. It’s not easy, it takes discipline and it’s always necessary. It may sound exhausting but when someone is feeling like a kite without a string they’ll do anything to have someone grab the end and start winding them back to earth...that is of course if they’re not already lost forever.